Frequently Asked Questions
This Agreement was last modified on 22 August 2022
Q. How does the site work?
A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time – and voila, you are done. A ROY BAZAAR representative will then deliver your order right to your home or office.
Q. How can I create an account in ROY BAZAAR?
• Go to our Website roybazaar.com
• Click ‘Register’ in the top right corner of the website
1. As a Buyer:
1. Go to my account
2. Select ‘I am a customer
3. Enter your Email address and password & click ‘Register’.
2. As a Seller:
1. Go to my account
2. Select ‘I am a vendor’
3. Enter your Email address, Password, First name, Last name, Shop name, Shop URL, and Phone number, then click ‘Register’.
Q. How can I contact you?
A. You can always call +8801988153342 or mail us at support@roybazaar.com
Q. What is your delivery duration?
A. Our delivery day is between 2 to 7 days from in10 am to 8 pm.
Q. How do I pay?
A. We accept cash on delivery and we also have Online Credit Card and Online bKash services. Don’t worry; our ROY BAZAAR representatives should always carry enough change.
Q. Do you serve my area?
A. We are currently serving eight big cities of Bangladesh including Dhaka, Chattogram, Narayanganj, Gazipur, Rajshahi, Jashore, Khulna, and Sylhet.
Q. My order is wrong. What do I do?
A. Please Immediately call +8801988153342 and let us know the problem.
Q. What about the prices?
A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
Q. How do you deliver?
A. We use our own fleet to deliver. Our goal is to deliver the products to your place on time.
Q. What is your policy on refunds?
A refund is processed once your item is returned to the warehouse. To learn how to return an item, read our Return Policy.
Q. Can I order over the phone?
A. Absolutely. Our hotline is +8801988153342
Q. What about quality?
A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back to the delivery person. If you forget to do that, you can call us within 24hours days and we will replace the item for free.
Q. How are you sourcing your products?
A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.